Your Privacy
Your privacy has always been important to us at
Turnbull Hill Lawyers. We are committed to
protecting your privacy. We are bound by
professional obligations (as lawyers) and also by
the law relating to privacy which now includes the
National Privacy Principles in the Commonwealth
Privacy Act 1988.
This brochure contains information that we are
required to provide to our clients, and also explains
how we handle your information. For more
detailed information, or to obtain a copy of our
Privacy Policy, see “Contacting Us” on the back of
this brochure.

Your Personal Information
Personal information that we collect would include
your name, postal or e-mail address, date of birth,
and other information that is necessary in the
ordinary course of our business.
Depending on the type of matter or business we do
for you, we will find it necessary to also collect
other information. This may include financial
information and records, or “sensitive”
information (e.g. health information or criminal
records). We will do this only in the normal course
of business and as may be necessary in your
interests.
If we ask you for personal information (or ask your
consent to obtain or disclose your personal
information), and you do not provide it we may not
be able to advise, or act (or continue to act), for
you.
We may be required by law to collect particular
kinds of information from you. If this applies in
your case, we will let you know.

How We Collect Your Personal Information
Turnbull Hill Lawyers collects personal information in a
number of ways, including:
• Directly from you, when you instruct us or give
us documents;
• From our own records kept in connection with
your matter or the ordinary course of our
business;
• From third parties such as a credit reporting
agency, your authorised representatives, your
bank or financial adviser, your employer, or
Government instrumentalities (including the Courts or
Police where necessary);
• From publicly available sources of information;
• From parties involved in joint venture or
business projects with Turnbull Hill Lawyers;
• From the organisations described below under
“Disclosing Your Personal Information”.

How We Use Your Personal Information
Turnbull Hill Lawyers may use your personal information in
one or more of the following ways, in order to:
• Provide you with the appropriate services,
including advice or representation (which
involves evaluating your matter and your
interests);
• Manage and administer your matter (which
includes charging, billing and collecting debts);
• Research and develop our services;
• Conduct appropriate checks (for example, for
credit-worthiness or fraud)
• Maintain and develop our business systems and
infrastructure, including testing and upgrading of
these systems;
• Protect your interests and obtain for you the best
result.
We may also use your personal information to let you know
about services or other information that might serve your
legal, personal and business needs, or in which you may be
interested for other reasons (e.g. newsletters to keep you up
to date with new business developments, or containing
interesting articles on various aspects of the law). You may
however choose at any time not to receive such material from
us – see “Contacting Us” on the back of this brochure.

Disclosing Your Personal Information
The types of organisations to which we may disclose your
personal information are described below. Such disclosure is
in line with common business practice and we will always
seek to ensure that the information is held, used or disclosed
in accordance with the law and not otherwise.
The organisations are those:
• Involved in providing, managing or administering
aspects of your matter such as Courts and
Tribunals, other lawyers, third party suppliers,
service providers, printers, posting services,
archival services, lenders, insurers and our
advisors and experts;
• Which are your financial advisors and their
service providers;
• Involved in maintaining, reviewing and
developing our business systems, procedures and
infrastructure including testing or upgrading our
IT systems;
• Involved in any re-organisation, development or
expansion of our business;
• Involved in a transfer of all or part of the assets
or business of our organisation;
• Involved in joint venture or business projects
with any part of Turnbull Hill Lawyers including
(but not limited to) Fort Finance, Hunter
Financial Planning, The Retirement Planning
Specialists and Moylan Business Solutions;
• Involved in the payments system including
financial institutions, merchants and payment
organisations;
• Involved in credit-reporting, fraud-checking
and/or investigative agencies;
• Involved in policy planning and development for
our firm;
• Which are your authorised representatives;
• As required or authorised by law (e.g., to
Government or regulatory bodies for purposes
related to public health or safety, the prevention
or detection of unlawful activities or to protect
public revenue);
• Where you have given your consent.

Accurate and Up-to-date
We aim to make sure that personal information we collect,
use or disclose is accurate, complete and up-to-date. We will
take all reasonable steps to make sure this is the case, so we
can provide you with better service.
If you believe your personal information is not accurate,
complete or up-to-date, please contact us (see "Contacting
Us" on the back of this brochure).

Gaining Access To Your Personal Information
You may gain access to your personal information. This is
subject to some exceptions allowed by law. Factors affecting
a right to access include (but are not limited to) where:
• It would pose a serious threat to the life or
health of any individual;
• It would have an unreasonable impact on the
privacy of others;
• The request is frivolous or vexatious;
• It would be unlawful;
• It would prejudice enforcement activities relating
to criminal activities and other breaches of law,
public revenue, a security function, the
preparation or conduct of proceedings before (or
implementation of the orders of) a court or
tribunal, or negotiations with you; or
• Denying access is allowed by law.
We will give you reasons if we deny you access to your
personal information. We may also charge you a fee to cover
our costs involved in searching for, and providing access to,
your information.
Contact us to request access to your Personal Information
(see "Contacting Us" on the back of this brochure).

Who Are We?
Turnbull Hill Lawyers includes Turnbull Hill Lawyers and
Mall Services (Charlestown) Pty Ltd
(ACN 001 435 329).

Contacting Us
If you have any questions in relation to privacy, if you would
like to obtain a copy of our Privacy Policy, or if you want to
request access to your information, please contact our Privacy
Officer.
Phone: (02) 4904 8000
E-mail: privacy@turnbullhill.com.au
Post: The Privacy Officer
Turnbull Hill Lawyers
PO Box 270
CHARLESTOWN NSW 2290