Your Privacy

Your privacy has always been important to us at Turnbull Hill Lawyers. We are committed to protecting
your privacy. We are bound by professional obligations (as lawyers) and also by the law relating to
privacy which now includes the National Privacy Principles in the Commonwealth Privacy Act 1988.
This brochure contains information that we are required to provide to our clients, and also explains how
we handle your information. For more detailed information, or to obtain a copy of our Privacy Policy,
contact us via our online form.

Your Personal Information

Personal information that we collect would include your name, postal or e-mail address, date of birth,
and other information that is necessary in the ordinary course of our business.
Depending on the type of matter or business we do for you, we will find it necessary to also collect other
information. This may include financial information and records, or “sensitive” information (e.g. health
information or criminal records). We will do this only in the normal course of business and as may be
necessary in your interests.
If we ask you for personal information (or ask your consent to obtain or disclose your personal
information), and you do not provide it we may not be able to advise, or act (or continue to act), for
you.
We may be required by law to collect particular kinds of information from you. If this applies in your
case, we will let you know.

How We Collect Your Personal Information

Turnbull Hill Lawyers collects personal information in a number of ways, including:

• Directly from you, when you instruct us or give us documents;
• From our own records kept in connection with your matter or the ordinary course of our business;
• From third parties such as a credit reporting agency, your authorised representatives, your bank orfinancial adviser, your employer, or Government instrumentalities (including the Courts or Policewhere necessary);
• From publicly available sources of information;
• From parties involved in joint venture or business projects with Turnbull Hill Lawyers;
• From the organisations described below under “Disclosing Your Personal Information”.

How We Use Your Personal Information

Turnbull Hill Lawyers may use your personal information in one or more of the following ways, in order
to:

• Provide you with the appropriate services, including advice or representation (which involves
• evaluating your matter and your interests);
• Manage and administer your matter (which includes charging, billing and collecting debts);
• Research and develop our services;
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• Conduct appropriate checks (for example, for credit-worthiness or fraud)
• Maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;
• Protect your interests and obtain for you the best result.

We may also use your personal information to let you know about services or other information that might
serve your legal, personal and business needs, or in which you may be interested for other reasons (e.g.
newsletters to keep you up to date with new business developments, or containing interesting articles
on various aspects of the law). You may however choose at any time not to receive such material from
us – please contact us through our online form.

Disclosing Your Personal Information

The types of organisations to which we may disclose your personal information are described below.
Such disclosure is in line with common business practice and we will always seek to ensure that the
information is held, used or disclosed in accordance with the law and not otherwise.

The organisations are those:

• Involved in providing, managing or administering aspects of your matter such as Courts and Tribunals,other lawyers, third party suppliers, service providers, printers, posting services, archival services,
• lenders, insurers and our advisors and experts;
• Which are your financial advisors and their service providers;
• Involved in maintaining, reviewing and developing our business systems, procedures and infrastructure
• including testing or upgrading our IT systems;
• Involved in any re-organisation, development or expansion of our business;
• Involved in a transfer of all or part of the assets or business of our organisation;
• Involved in joint venture or business projects with any part of Turnbull Hill Lawyers.
• Involved in the payments system including financial institutions, merchants and payment organisations;
• Involved in credit-reporting, fraud-checking and/or investigative agencies;
• Involved in policy planning and development for our firm;
• Which are your authorised representatives;
• As required or authorised by law (for example, to Government or regulatory bodies for purposes related to public health or safety, the prevention or detection of unlawful activities or to protect public revenue);
• Where you have given your consent.

Keeping Your Personal Information Accurate And Up-to-date

We aim to make sure that personal information we collect, use or disclose is accurate, complete and
up-to-date. We will take all reasonable steps to make sure this is the case, so we can provide you with
better service.
If you believe your personal information is not accurate, complete or up-to-date, please contact us via our online contact form.

Gaining Access To Your Personal Information

You may gain access to your personal information. This is subject to some exceptions allowed by law.
Factors affecting a right to access include (but are not limited to) where:

• It would pose a serious threat to the life or health of any individual;
• It would have an unreasonable impact on the privacy of others;
• The request is frivolous or vexatious;
• It would be unlawful;
• It would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function, the preparation or conduct of proceedings before (or implementation of the orders of) a court or tribunal, or negotiations with you; or
• Denying access is allowed by law.

We will give you reasons if we deny you access to your personal information. We may also charge you
a fee to cover our costs involved in searching for, and providing access to, your information.
Contact us to request access to your Personal Information

Who Are We?

Turnbull Hill Lawyers includes Turnbull Hill Lawyers (ABN 96 625 076 969) and Mall Services (Charlestown) Pty Ltd.
Contacting Us
If you have any questions in relation to privacy, if you would like to obtain a copy of our Privacy Policy,
or if you want to request access to your information, please contact our Privacy Officer, Gavin Hanrahan.
Phone: +61 02 4904 8000
E-mail
Post: The Privacy Officer
Turnbull Hill Lawyers
PO Box 270
CHARLESTOWN NSW 2290
AUSTRALIA